Work we’ve done

Commerce was looking to partner with retailers to help future-proof their businesses by securing consumer trust through data, unlocking AI-driven growth and expanding into diversified revenue models. 

The business aimed to demonstrate how merchants can reduce operational inefficiencies, capture revenue with greater precision and deliver highly personalised customer experiences using BigAI and Feedonomics. 

A key objective was to generate new business opportunities by delivering strategic insight, thought leadership and market commentary that would drive engagement and spark meaningful sales conversations. 

Shopify and Tryzens wanted to position their partnership as the essential enabler for retailers looking to accelerate their digital transformation – helping brands adapt quickly, expand into new markets, and stay ahead of rapid industry change. 

The objective was to reach and influence senior retail stakeholders, drive brand visibility for both sponsors across the UK retail community, and firmly establish the partnership as a thought-leading solution provider for retailers looking to innovate and scale at speed. 

Co-sponsors Hitachi, Informatica, Mirakl and Sierra wanted to engage with key retail decision-makers working in technology, digital and innovation roles at the UK’s leading retailers.  

They were eager to showcase their thought leadership and position their company as an industry authority, engaging the summit’s full delegation to build brand credibility and generate high-quality leads. 

They also wanted to benefit from face-to-face networking with retailers from target companies, to develop new connections and strengthen existing customer relationships. 

Co-sponsors Cloudinary and Zebra Technologies were looking to benefit from face-to-face networking time with leaders from the retail industry’s most influential companies.  

They also wanted to engage in Chatham House-style conversations with retailers as they shared their strategies to make the most of the opportunities and tackle the challenges facing their businesses through peak trading and beyond.

Zebra Technologies wanted to be positioned as the go-to technology partner for retailers looking to future-proof their organisations and achieve sustainable growth.

They were looking to engage senior retail decision makers across the industry to drive leads and brand awareness, collaborating on one of Retail Week’s biggest campaigns of the year.

Clients were keen to drive major brand awareness over the crucial summer period, capitalising on the annual industry event ‘Christmas in July’ when retailers are strategising for peak trading. They additionally wanted to generate leads across a wide pool of retailers and brands.

AWS wanted to position itself as a key partner to the retail industry, supporting brands with cloud services to help lower their costs, become more agile, and innovate faster.  

The client was keen to align with quality content and bespoke consumer research insights to raise brand awareness across a breadth of the top UK retail brands, as well as generating leads from new business leads and unearthing new opportunities from existing customers.  

Retail Week’s client American Express wanted to bring together senior retail leaders for an intimate, insight-led breakfast briefing. They aimed to deepen engagement with influential decision makers, spark meaningful discussion around the future of retail, and position American Express as a trusted partner helping retailers navigate shifts in customer behaviour, technology adoption and experiential retail trends.

Our clients Endava, Uniserve and Zebra wanted to benefit from one-on-one time with the sector’s most influential bosses.   

Alongside networking and making valuable connections, they also wanted to be privy to Chatham House rule conversations where retail leaders openly shared the challenges and opportunities facing their businesses.  

Retail Week’s client Marigold wanted to engage loyalty leaders in a face-to-face roundtable setting to better understand the key drivers behind their strategic decision making. The goal was to position Marigold as a thought leader, driving brand awareness, and showcasing how AI can enhance retailer loyalty programmes by helping to build long-lasting customer relationships.

Retail Week clients wanted to meet, engage with, and demonstrate thought leadership to senior legal stakeholders across a wide range of leading UK retailers and retail brands. 

Clients had a variety of needs across the event, with some wanting to showcase the expertise of their teams on the main stage, while others were keen to understand and discuss the key opportunities and challenges facing legal leaders within Chatham House roundtable discussions.  

All clients wanted to benefit from unrivalled brand awareness opportunities among the audience and secure key networking opportunities, embedding themselves within the retail legal community.  

The co-sponsors wanted to position themselves as leaders in ecommerce and showcase their expertise as key solution providers for retailers navigating the biggest challenges in reaching, converting, and retaining customers online. 

They also aimed to generate valuable leads amongst senior retail stakeholders from the UK’s leading retailers, while boosting brand awareness and establishing thought leadership.

Zeta Global wanted to position itself as the go-to partner for retailers to leverage cutting-edge, data-driven marketing solutions.  

The company wanted to generate valuable leads among senior retailer stakeholders while bolstering brand awareness for the Zeta business among the UK retail community and establishing itself as a thought leader. 

Zebra Technologies wanted to engage c-suite, operations and retail network decision makers across the retail industry; those individuals that are often the hardest to reach. Zebra Technologies has partnered with Retail Week for the past five years on our flagship Retail report to position itself as a front-of–mind partner to help retailers with their growth strategies through a combination of brand awareness and lead generation. 

Retail Week had a series of clients express an interest in highlighting their solutions in the retail digital, tech and innovation space, with the opportunity to meet retailers face to face and benefit from valuable lead generation. 

Some of our clients wanted the chance to speak within content sessions alongside leading retailers, while others were focused on connecting with retailers in Chatham House break-out roundtables and an intimate lunch. All partners wanted to secure unrivalled networking with retail stakeholders at a key time when the industry is planning their investment strategies for 2025.  

As specialists in solutions to help retailers reduce their carbon footprint, energy emissions and improve supply chain transparency, Retail Week partners Mer and LoweConex and supporting partner ESCP were looking to connect with retailers and brands to support their sustainability strategies. 

They wanted a means to be able to benefit from face-to-face conversations with senior retail stakeholders and to position themselves as thought leaders for retailers to make ambitious sustainability targets a reality. 

Mail Metro Media, Rithum, Uniserve and Zebra wanted to benefit from quality face time with the industry’s most influential bosses.  

Alongside networking and making valuable connections, they also wanted to be privy to Chatham House rule conversations where retail leaders openly shared the challenges and opportunities facing their businesses at a crucial time for retail trading. 

Bloomreach wanted to increase brand awareness, further establish itself in the UK retail sector and introduce new prospects with a turnover of £20m-£2bn. Specifically, the company wanted to promote its ability to help retailers drive both engagement from and discovery by consumers.  

Our sponsors wanted to raise their profile as partners that can help retailers and brands deliver on elevated customer expectations around experience in-store, online and within delivery and returns. 

They were seeking to generate valuable leads and engage in face-to-face conversations with a multitude of retail leaders working across these different areas and from brands across the sector. They also wanted the opportunity for thought leadership and to share insights from their businesses to an audience of engaged decision makers.  

Our sponsors wanted to raise their profile as partners that can help retailers and brands bolster recruitment, staff retention, reinvigorate wellbeing strategies, and help employers inspire the next generation of leaders. 

They were seeking to generate valuable leads and engage in face-to-face conversations with HR and people leaders from across the sector to support them with their staff strategies. They also wanted the opportunity for thought leadership and to share insights from their businesses to an audience of engaged decision makers.  

Upp.ai wanted to be positioned as the go-to-partner for retailers seeking to use adaptive AI to their competitive advantage. They wanted to bolster brand awareness for the business among the retail community and to generate valuable leads. The business also sought evergreen content on the power of adaptive AI that could be repurposed in the business’ own campaigns. 

BigCommerce, Cloudinary, Ecommpay and Genesys wanted to engage c-suite and senior decision makers across the retail industry; those individuals that are often the hardest to reach. They sought to position themselves as front-of–mind partners to help these retailers with their growth strategies through a combination of brand awareness and lead generation.

Retail Week clients Ancoris, EXL and Upp wanted to showcase their business expertise to a diverse audience of retailers working in digital, ecommerce, IT and technology. Lead generation and having the opportunity to network with retailers in a face-to-face, informal environment were also primary drivers of the partnership.

Our client nShift was looking to drive lead generation and brand awareness over the crucial Christmas and January period when retailers are strategising. It also wanted to get the industry talking by producing fresh consumer research that would support retailers in better understanding the customer psyche.

Retail Week client Newton wanted to be showcased as a thought leader in the tech and digital space, and to meaningfully raise brand awareness through face-to-face networking in an intimate roundtable format.

Our partners Microsoft, nShift and Rithum wanted to run a brand awareness and thought-leadership campaign that would ensure they were positioned front of mind during the most important trading period in the retail calendar.

The golden quarter – covering the period from Black Friday through to the post-Christmas Sales – defines the balance books for many retailers and is always a hot topic of strategic discussion in the industry.

Our clients CommerceHub, Elavon and Salesforce were seeking one-to-one conversations with retail’s c-suite to benefit from face time with the industry’s most influential bosses. Alongside networking and making valuable connections, they also wanted to be privy to Chatham House rule conversations where retail leaders openly shared the challenges and opportunities facing their businesses.

Retail Week clients Artefact, Okta, Oracle and Upp were keen to be showcased as industry leaders in the retail digital, tech and innovation space, with the chance to speak within content sessions alongside leading retailers. They wanted to meet retailers face to face, in networking and roundtable settings, generate leads and build brand awareness.

Ecommpay, Klaviyo and Square for Retail wanted to engage with senior decision-makers across the retail universe and sought to be positioned as front-of-mind partners to help retailers with their omnichannel strategies. They also sought brand awareness and lead generation among Retail Week’s most senior leadership audience.

Retail Week clients Parcel Pending by Quadient and Zebra wanted to drive leads and meet retailers who are working across stores and property face to face, while having the opportunity to showcase their business expertise and thought leadership.  

Private practice law firms are keen to be regarded as integral players in the retail legal market by showcasing their specialisms to an audience of general counsel and in-house legal directors from the retail community. Maintaining strong relationships with current clients and having the opportunity to network with potential new clients in a face-to-face setting were also primary drivers for the partnership.

Our clients Informatica and Maersk were seeking valuable lead generation, brand awareness and thought leadership. They wanted to not only reach senior stakeholders in the UK market, but to connect with retail leaders internationally, too.

Having worked with Retail Week on a co-sponsored global supply chain report earlier in the year, Informatica wanted to produce a bespoke report that would position it front of mind with retailers in the UK and overseas when it comes to innovation.

Our client American Express had produced new consumer research on the changing face of customer loyalty and wanted to promote the findings to senior retailers while also driving brand awareness about its solutions. In addition, the client wanted to connect with retailers across multiple touchpoints, rather than working with Retail Week on a standalone campaign.

Retail Week clients Fujitsu and LoweConex wanted to showcase their business expertise on sustainable practices and to position themselves as experts that could help retailers achieve their ESG ambitions. They also wanted an opportunity to spend one-on-one time with the UK’s leading retailers.

Our clients were looking to benefit from partnering with Retail Week on an event that would offer them lead-generation opportunities, in-person networking and brand awareness.

Accelerating Ecommerce Week was designed to meet these needs. As Retail Week Connect’s first live event since 2019, it sought to combine a virtual masterclass on March 15 with an in-person morning summit at The Form Rooms in Covent Garden, London, on March 17 to support retailers and brands in reaching and retaining customers online.

In early 2022, a combination of inflationary pressures and continued supply chain disruption were impacting many retailers’ ecommerce strategies. As specialists in improving online shopping experiences, Checkout.com, Emarsys, Jitterbit and WNS wanted to position themselves as partners to the industry that could help retailers and brands overcome these challenges and better use data to gain a competitive advantage.

Infor partnered with Retail Week for a ground-breaking report incorporating exclusive research with 1,000 UK consumers to understand how much they care about sustainability and the role of retailers – and fashion brands in particular – in driving ESG agendas.

One of our most successful Connect launches to date, the report helped to bring Infor to the attention of the Retail Week audience and position it as a thought leader in fashion sustainability.

As a global technology business helping retailers optimise their operations, GreyOrange wanted to understand the challenges faced across retail supply chains today and to position itself as a solution for industry to overcome these.

Following the success of the Accelerating Ecommerce Week 2022 hybrid event week, Retail Week had interest from clients looking to achieve similar success and drive digital lead-generation, in-person networking and brand awareness. This time our clients wanted to focus on reaching more retail leaders across the stores and property sector.

From May 9 to 13, Connect ran Stores Week 2022 – a celebration of bricks-and-mortar retail – to enable clients to target this audience.

With store footfall bouncing back in 2022, omnichannel software specialist Cegid wanted to partner with Retail Week on a report that would compel retailers to double down on delivering the most engaging in-store experiences. 

Cegid was looking for a fresh content angle that would help retailers and brands understand the latest trends and scale of the retail property market.

Bolt, Braze, Fourth and Webhelp wanted to position themselves alongside the leaders transforming the sector, disrupting traditional retail models and being a voice for industry. They wanted brand awareness and lead generation among this most senior leadership cohort.

Private practice law firms are looking for the opportunity to be seen as integral players in the retail legal market while having unrivalled access to general counsel and in-house legal directors from the retail community. Their objectives included maintaining strong relationships with current clients, having face time with potential new clients and showcasing their specialisms.

Retail Week clients LoweConex and Altruistiq wanted an event that would enable them to drive forward the sustainability agenda and meet key retail stakeholders who are active in this space. They wanted lead generation, in-person networking, brand awareness and to position themselves as thought leaders. 

Leaders in their respective fields, Braze, Emarsys, Fourth and Okta came to us looking for the perfect medium to be presented as front-of-mind technology and innovation partners.

They sought to collaborate with Retail Week on a thought leadership report that would inspire and motivate retailers and brands to better execute their transformation strategies. 

We were challenged with positioning Zebra Technologies as a front-of-mind technology partner able to help senior retailers reach their transformation goals. The tech firm wanted a campaign that offered lead generation and brand awareness as well as high-level networking opportunities.

With retail supply chain disruption at crisis point, Bis Henderson Consulting, GreyOrange, InterSystems and Snowflake came together with Retail Week to produce a report that would help retailers turn the situation on its head.

Retail Week’s fourth annual Supply Chain report laid out the blueprint for retailers and brands to future-proof their operations against the global backdrop, finesse first and final mile and understand how to adopt sustainability across the supply chain.

Capitalising on the annual industry event Christmas in July, traditionally a time when retailers look towards the golden quarter, Retail Week partnered with Board, ChannelAdvisor and PwC to create an inspiring and must-read report enabling retailers to prepare for a Christmas like no other.

The Christmas Forecast drew on exclusive data from Retail Economics to provide predictions and analysis for retail sales in the 2021 golden quarter, sales forecasts by sector and online penetration estimates.

Manhattan Associates partnered with Retail Week Connect for the bespoke report The CX Factor, surveying 1,000 consumers to find out what shoppers love and hate about retailers and brands. We positioned the software specialist as the go-to firm for chief executives planning their digital transformation strategies.

The Retail 100 is Retail Week Connect’s highly-anticipated annual ranking of the most influential individuals in the sector. In 2021, Braze, Okta and Mode partnered on the campaign to celebrate the top 100 leaders who had demonstrated adaptability, innovation, empathy and the ability to take decisive action during a challenging year, all while accelerating their support for retail colleagues and customers.

Braze, Okta and Mode wanted to target UK retail leaders and reach Retail Week’s global c-suite audience.

To help position Diebold Nixdorf as the go-to partner for UK retailers looking to positively move on from the pandemic and be ready to serve the new consumer.

The company wanted sales-qualified leads of customer experience decision-makers within key retail brands across all sectors, specifically targeting job functions such as chief information officer, chief financial officer and chief marketing officer, as well as director and departmental head influencers.

Diebold Nixdorf also wanted to create a piece of in-depth thought-leadership content that aligns with its business messaging.

Retail Week Connect delivered a thought leadership content marketing campaign for Reflexis in 2020/2021 to highlight the importance of frontline worker welfare within the retail sector, and underline the firm’s credentials as the leading supplier for AI-powered workforce management, execution and communication solutions.

The tech firm wanted to target Retail Week’s UK c-suite audience.

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Salesforce, ChannelAdvisor and Braze partnered with RWRC Connect for its annual flagship campaign profiling the top 100 leaders in retail today.

The Retail 100 highlights leaders who have prioritised people and purpose, those who have innovated, collaborated and operated with agility to meet unprecedented challenges. 

The campaign, which includes lead-generation content, positioned the clients as organisations that fellow leaders and chief executives must collaborate with to future-proof their businesses.

Retailers across the globe are scrutinising their business models more closely than ever before as they grapple with the impact of the coronavirus crisis.

Retail Week wanted to help retailers identify the strategic tech investments they should be making and uncover innovative solutions that can support their businesses – both during the pandemic and in the future. 

With collaboration with start-ups and third parties crucial for retailers to better position themselves within the post-Covid-19 world of commerce, Retail Week sought to find the top 50 global tech start-ups working with retailers to offer disruptive solutions to transform their businesses.

With an aim to gain detailed insight into the data strategies of UK retailers, Barclays partnered with RWRC Connect to deliver a piece of bespoke research. Through RWRC’s unmatched access to UK retailers, a series of in-depth interviews was conducted with some of the industry’s data and technology leaders.

Barclays’ objectives included lead generation and brand awareness as a trusted partner in data services and face-to-face interactions.

DWF partnered with RWRC Connect on a global content marketing thought leadership campaign to highlight the firm’s credentials as the go-to legal authority to advise retailers on how run their increasingly international operations.

The law firm wanted to target RWRC Connect and World Retail Congress’ global c-suite audience across the UK and nine overseas markets; Australia, China, France, Germany, Italy, Kenya, Republic of Ireland, UAE, and the USA.

Manhattan Associates has partnered with RWRC Connect for its annual flagship campaign for several years, positioning the software specialist as the go-to firm for chief executives planning their digital transformation strategies.

The campaign includes both lead-generation content and face-to-face networking opportunities.

Profitect partnered with RWRC Connect on a brand awareness campaign to highlight its expertise in prescriptive analytics.

Profitect wanted to target RWRC Connect’s c-suite audience and create a campaign relevant to the UK market and globally.

To raise awareness among retailers that more Chinese tourists are travelling to the UK and spending on British brands. To capitalise on this opportunity, Yext wanted to highlight the technology options available to global retailers, including using location-based services that work within apps native to Chinese mobile users, enabling tourists to locate retail outlets when overseas.

To create a campaign that positioned Nosto as a go-to partner for ecommerce personalisation platform technology and a thought leader in the world of artificial intelligence.

As well as generating leads, Nosto was keen to increase brand awareness.

To position Salesforce as thought leaders on the critical issue of leadership across the retail sector and provide qualified leads among senior industry professionals.

To position DLA Piper as the go-to legal firm for retailers seeking advice on how to navigate digital disruption on a global scale.

It was crucial that the content resonated with retailers on a global level and that it engaged many different functions such as legal, property, HR, technology and supply chain.